Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 5537 reviews
75%
(4167)
11%
(619)
6%
(331)
3%
(150)
5%
(270)

It gave me the right position I needed for a comfortable ride.

awesome

Bike very well packaged and secure. Delivery excellent

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Bikes have not disappointed..

Picked up our bikes a couple of weeks ago, so far they have been awesome. My wife and I are finally able to bike together!! Only complaint is that they’re wearing our dog out, who generally likes to run along beside us.

32oz Biktrix Water Bottle

All was good.

very impressive amount of light

It is a little pricey but its the last time you will want for more light. Very impressed.

Stunner Lite 3 Step-Thru

Excellent Helmet

We’ve had limited use, due to weather conditions. But, very happy with them so far. We tested the claim of 900 metres range, and determined that is not so. Our helmets reached only 500 metres but we’re OK with that.

KMC 9-speed chain and quick link (130 links)

Ultra with a Twist

I ride a MonteCapro Ultra in “Sport Mode”. The twist throttle gives a feel to the throttle similar to the controls on a motorcycle - which I also ride.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Love it!

I'm going to gear my review towards the women out there. As a 5'5 female, there aren't a lot of options for step over bikes with a smaller sized frame. At 40, I wasn't ready to accept that I might need a step thru frame but aging was definitely taking me in that direction. Enter the 24x3 Roguehawk, the perfect size for my 5'5 height. A huge difference between my previous 26x4 bike, a lot easier to get on and I feel a lot more stable. An absolute blast to ride.

On a side note, Wade and Justin at the Kelowna BC store are fantastic and made this experience extremely positive one. Was so happy with my purchase, I ended up ordering a CVT light as well!

SENA R1 Smart Helmet

Mostly good. A little rough going over bumps in the pavement.

Exactly what I needed

If you are going to grease your own mid-drive motor then you need this tool. Works perfectly. You just need to be to be strong enough to apply enough torque. Easy easy.

Roguehawk fs

I have this bike for about 3weeks now every thing is really good have 200 miles on it so far so good can't say enough the build quality the power suspension and ride all excellent may not be as fast as the wired bikes but I think it is a better value thank you biktrix and your team keep up the work hope you stay in business for a long time

Juggernaut Hub Duo 2 ST

I received my bike a couple of weeks ago and have some pros and cons for it. First thing I discovered is there is a complete lack of guidance for the assembly. I have the Hub Duo 2 ST with the large frame and the 27.5x3 tires. Step one of the assembly instructions was to "find the quick release skewer" and install the front wheel. After 10 minutes of searching, I finally realized my bike has a solid axle and uses nuts, not the quick release skewer. The front brake caliper does not come installed on the bike, and there is no mention of that in the instructions. I was able to deal with it, but if you are not mechanically inclined, it could be a problem. The handle bar installation is also different than what is described in the instructions. So the initial feeling was not very positive because of the lack of instructions for the assembly.

Once I got it all assembled and adjusted, the first thing I noticed is the bike is BIG and HEAVY, so only get this model if you can handle the large size. My first real ride was very enjoyable. The bike is comfortable and very powerful. The one negative thing I will mention is that I find that I can't ride it with the Pedal Assist off. I'm in my late 50s and not in great shape, and it's too hard to maintain speed with pedal assist off, but I can deal with having to leave it on ECO mode (PAS1).

So all-in-all, I am enjoying the bike. I find it very comfortable to ride and am very impressed with the power. The only failing that I see is the poor assembly guidance which desperately needs to be updated.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Follow up to first review (KB)

Still love my bike and as mentioned, it is a rocket ship. The only issue that seems to be happening is the gears slip when under any kind of pedal load which is concerning. I imagine it is a simple adjustment to the derailleur but that shouldn’t be a concern for me to deal with for a brand new bike. I’ve sent an email to the team to see what they think.

Hello I'm not sure if it is the battery or charger but the charger and/or battery isn't charging

Thank you

D
BiktrixCare+
David C.
Love our bikes

My wife didn’t want an e-bike so I didn’t tell her. I got two for one and surprised her. All it took was one ride, zipping past me. We love our bikes.

L’outil fait parfaitement là job.

Canvas Pannier bags

I think these saddle bags are great. Sits and fits the on the bike perfectly except the clips had to be cut off but still work. I called BikTrix customer service about the clips breaking and they sent me another pannier bags 2.0 to fit the larger tube rear rack. I haven’t tried those yet but will. The other set will be used for grouse hunting. Very happy with them regardless.

Bonne pièce de remplacement

Après avoir changé cette pièce car le moteur a pris l’eau et rouillé à l’intérieur, tous est re fonctionne sauf le Bafang Thumb Throttle. Je suis un peu découragé de ça . Pour un moteur soi-disant étanche.

Biktrix Roguehawk FS Step-Thru 2 “OG” model

My Roguehawk FS Step-thru 2 recently arrived. Large frame 26x4. Swapped the right twist throttle to a left thumb throttle, changed the handle grips and seat, tuned the rear derailleur so the shifting is smoother and added a left side mirror. Just personal preference stuff. Still tweaking a few things and working with Biktrix. The customer service has been great. Love the look of this bike. Not too many miles on it so far but the bike is fun and has crazy fast acceleration. And painted over the “RogueHawk” on the bike. Wasn’t a fan of the font they used. Now it just says “OG” 🙂. Note that the seat post tube is short so if you upgrade to another seat post, might have to consider trimming it. This bike is on the heavier side (large frame and 26x4) but is easily powerful enough to crush any hill climbing. Looking forward to hooking up my pet trailer so I can start towing my 2 dogs around 🦮.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Great bike rides easy

received and unpacked. Went really well.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Roguehawk SO 2.0, 26" wheels

This is an honest review of the entire process.

The bike was purchased in March 2025 with the expectation that it would be delivered in May 2025. There were issues throughout, including a change in motor brand (Hentach to Bafang) and tariff issues. I purchased a custom colour with the range extending battery, and I requested that the tail light wire not be attached as I didn't want a rear rack on the bike. After numerous delays the bike arrived in early October. The rear light was still wired through so for now I am stuck with a rack until I can figure out how to take the wire out without cutting it (the wiring is inside the frame so it's a little more involved). Also the second battery did not arrive and there is apparently another delay with that. There is no clear information on when it will arrive but I am not optimistic that it will be anytime soon. With all of that I was ready to give a one star review, as my entire riding season was basically ruined. Then I rode it.

I watched the YouTube video that was done by the Bike Cave where he tested the first version (with the 1500W nominal Hentach motor). The power in that video was inadequate for what was advertised. The 2.0 version is a beast. While riding off road in an abandoned area I easily hit 72 km/h (45 mp/h). The torque sensor takes some getting used to and it lurches a little but works great. The bike is an absolute beast and a joy to commute on, but be aware, it's basically a limited speed motorcycle with the amount of power it puts down.

I rode 20km today averaging around 50km and was left with 65% battery, so in Sport and Sport+ mode expect 40-50 km range. With a second battery I would expect the range to be more in the 80 km range. The suspension is comfortable and rides smooth.

Get a sideview mirror for the bike given the speeds the bike goes, but the handle bars are very small and won't fit any that are sold on the website. I tried the 17-22mm which was way too large and then purchased a 14-20mm and that was also too large. I reported to getting one that will attach beside the grip (which is annoying).

If not for the shipping delays and the rear light and rack it would be a 5 star review.