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Term

Summary

Introduction and Acceptance of the Terms of Service

The general Terms of Service detailed below govern the contractual relationship between the 'user' (hereafter also referred to as 'you' or the 'customer') and 'Biktrix Enterprises Inc' (hereafter also referred to as 'we' or the 'website'), belonging to the company Biktrix Enterprises Inc, company number 801081845. Both parties accept these conditions unreservedly. These general Terms of Service are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our Terms of Service. These Terms of Service are important to you and Biktrix Enterprises Inc as they are used to protect your rights as a valued customer and our rights as a business. These Terms of Service are effective unless and until terminated by either you or us.

Acceptance of terms is implied upon sale.

Changes to the Terms of Service and the Website

Biktrix Enterprises Inc is a work in progress and things may change, added, or taken away. We reserve the right to update the website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms of Service by checking back regularly. Your continued use of the website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Site content will be updated regularly, including changes to these Terms of Service. Customers are expected to keep up with these changes.

Access to the Website

We work hard to ensure the website is always up and available, but we can't guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the website is unavailable at any time, for any length of time.

We manage your personal data according to our Privacy Policy (see below). It is a condition of your use of the website that all of the information you provide on the website is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the website or any content provided on the website is error free.

Standard website maintenance is expected, which may lead to temporary down-time. We apologize in advance for any inconvenience this may cause.

We have the right to disable users from our site if you have failed to comply with these Terms of Service.

We are human and our website is not error free. Please report errors to support@biktrix.com.

Product Information

Biktrix Enterprises Inc takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given. We reserve the right to correct inaccuracies at any time without prior notice.

All pictures are for representational purposes only and may include or exclude accessories or parts from the original product. Due to continuous improvements and enhancements in eBike technology and parts, actual product may vary.

Biktrix Enterprises Inc does not authorize its customers to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

We have trusted partnerships with multiple overseas manufacturers in order to bring you a ready-to-ride, high-class electric bike.

R & D modifications are happening on a daily basis and may affect your order. We will do our best to advise customers prior to shipping.

Warranty Information

Biktrix Enterprises Inc offers a limited warranty to the original owner of its products. This limited warranty covers the warranty period. During the warranty period, Biktrix Enterprises Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Biktrix Enterprises Inc will either repair the product at no charge, provide a new product, or refurbish replacement parts. Some repairs will be serviced locally to the user and the customer will be reimbursed their local bike shop fees.

The warranty period varies per product and is initiated by the delivery of the product:

  • lifetime on bike frames
  • 12 months on electronic components
  • 12 months on batteries
  • 6 month on conversion kits (including kit batteries)

    This limited warranty does not cover any problems caused by: conditions, malfunctions or damage not resulting from defect(s) in material or workmanship.

    To obtain warranty service, you must contact support@biktrix.com to determine the problem and the most appropriate solution for you.

    Warranty claims must be reported to support@biktrix.com to be processed.

    The warranty period varies per product and begins on the date of delivery:

    lifetime on bike frames

    12 months on electronic components

    12 months on batteries

    6 month on conversion kits (including kit batteries)

    The manner of return is at the discretion of Biktrix Enterprises Inc.

    Service is available outside the warranty period on specialized products. Standard service rate for Biktrix customers is $75 per hour plus parts and shipping.

    Prices

    The prices indicated on Biktrix Enterprises Inc are shown in USD. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. Full bike pricing includes shipping to continental United States and Canada. Orders placed outside of Canada and United States may be charged an additional shipping fee. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.

    We reserve the right to modify our prices at any time. We do not price match.

    Shipping is included in the cost of our bikes, while standard shipping applies to other items. Non-continental shipments will face an additional fee based on standard rates.

    If an order is placed with the incorrect price, we will be in contact to refund and correct.

    Availability

    We will always endeavour to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will contact you to make arrangements for later delivery or refund the price you paid for the product. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again, unless the products do not function without one another. No additional shipping fees will be applicable. If relevant, we will offer you a temporary replacement for an unavailable product, a product of equal or lesser price and quality. If you accept the replacement, the return postage will be covered by us. If you choose to decline this offer, the original product will be shipped when available or you may choose to cancel your order.

    We do our best to keep full stock of all products, but unforeseen circumstances may arise.

    Pre-sale stock will attempt to ship by promised date, but logistic delays are common so +/- 3 weeks may be added to your order.

    If a product is out of stock at time of purchase and is not expected to arrive in 2+ weeks and it is not made clear during checkout (i.e. pre-sale), we will do our best to provide a temporary replacement at no cost to the customer.

    Secure Payment

    Biktrix Enterprises Inc currently offers multiple methods to pay for your order: VISA, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and Shopify Pay. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Biktrix Enterprises Inc is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these merchants to use these methods of payments. Please refer to the merchants for full terms and conditions of use. Payment must be completed before we proceed with shipment, unless previously arranged.

    Alternatively, Biktrix Enterprises Inc offers US customers financing through Klarna and Canadian customers financing through PayBright. Financing terms are dependent on multiple factors, such as invoice total, credit score, etc. Please refer to Klarna or PayBright for full terms and conditions of use. You are unable to split payments between a credit card and financer at time of purchase.

    For reimbursements:

    - if a user meets the Terms of Service and refund is warranted, the user will be reimbursed via the same payment method as was used initially (see Right of Return below).

    For order changes:

    - if a user made a mistake or wishing to alter their order, it must be submitted in the first 24 hours. Requests received after the first 24 hours will be accepted on a case by case basis, but Biktrix Enterprises Inc has the right to refuse.

    Payment is accepted online through a secure network. We accept VISA, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and Shopify Pay.

    Changes to an order must be submitted to support@biktrix.com within the first 24 hours.

    If you prefer to complete payment over the phone, please call 1-866-BIK-TRIX.

    Financing is provided through Klarna (US) or PayBright (CAN). Please refer to provider for full terms and conditions of use. Note you are unable to split payment at time of payment.

    Delivery

    Your order will be delivered to the address you indicated when your order was placed. The products bought on Biktrix Enterprises Inc will be delivered to one address in United States only, unless previously arranged. We do not deliver to US military bases and some islands. If outside the approved delivery geography, the customer may arrange custom delivery at a cost to you, but must be pre-approved.

    Biktrix Enterprises Inc does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event.

    In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

    In the event where you receive your package and there is product damage, an investigation will be conducted with the manufacturer and/or mechanic. During this period of investigation, a replacement will be sent to the customer. This damage must be reported within the first 48 hours to qualify.

    Bike builds take 1 - 4 days and will ship same day it is completed.We do not ship on weekends or statutory holidays. Express shipment is not standard and requires authorization from Roshan Thomas.

    We use multiple carriers when shipping to the United States:

    - Purolator (accessories & returns, ground)

    - DHL (bikes, air)

    We always use Purolator (ground) for Canada.

    Delivery damage must be reported within 48 hours for exchange.

    Right of Return

    In the unlikely event that you are not satisfied with our product, Biktrix allows you up to 14 calendar days to return the product that you are not satisfied with.

    Your right of return starts from the moment your order is delivered.

    No return will be accepted without a Return Material Authorization (RMA) number and beyond 14 calendar days.

    You must report your intention to return the product within this time frame, secure an RMA number and ship the product back to us using the return label provided.

    The right of return only applies to products that are returned in their original box and packaging. Any product that has been damaged, is not in its original packaging, or packaging that has been worn beyond simply opening the product, will not be refunded. 

    In the event that the original packaging is lost, disposed or damaged you are responsible for finding an appropriate bike box. You could purchase a suitable bike box from us by paying an upfront fee plus shipping. This is generally $100 for the box + ~$300 shipping. We have the right to refuse a return due to damage if it is not in original packaging or has been used more than reported.

    Deductions on Return

    We would deduct the two-way shipping fee and restocking fee, from the refund amount, depending on the condition the product is received in. Shipping fees vary based on your address from $300-$400. You are welcome to find your own shipper if desired.

    All products would be subject to a minimum 15% restocking fee by default. The exact restocking fee would be communicated only after a complete assessment of the returned goods. 

    For refunds on payments made via PayPal the original transaction fee of 3.5% is non-refundable.

    All returns and deductions would be at the sole discretion of Biktrix Enterprises Inc.

    Privacy Policy

    The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms of Service.

    Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

    We protect the privacy of our customers.

    We actively use cookies on our site to provide analytics on our customer base. These cookies do not contain any confidential information, but may be used for advertising purposes.

    Intellectual Ownership

    All the content on Biktrix Enterprises Inc website (illustrations, texts, names, brand names, images and videos) is the property of Biktrix Enterprises Inc. Any partial or total reproduction of this content, by any means, is subject to prior and express authorization by Biktrix Enterprises Inc. All information, content and files is protected by international law concerning intellectual ownership and copyright. Biktrix Enterprises Inc cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to.

    Reproduction of content on our site requires pre-authorization.

    Waiver and Severability

    Any failure of Biktrix Enterprises Inc to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Biktrix Enterprises Inc, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

    We will do our best to enforce all these Terms of Service, but human error is possible.

    Contact support@biktrix.com with concerns.

    Feedback and Comments

    Any opinions left on the website by Biktrix Enterprises Inc customers are screened and moderated by Biktrix Enterprises Inc. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary, etc.), Biktrix Enterprises Inc reserves the right to refuse or modify it.

    You agree that we may, at any time, without restriction, edit, copy, publish, translate and otherwise use any comments that you forward to us.

    We accept reviews on our site, but have the right to remove content if deemed inappropriate.