Your Cart is Empty
Biktrix Electric Bikes
Last updated Dec 17, 2021
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Biktrix Enterprises Inc. operating as Biktrix Electric Bikes, a Saskatchewan corporation (“BEB”, “us” or “we”), and apply to all consumer purchases by you of any model of BEB’s electric bikes (“ebike(s)”) and/or related accessories or other products offered by BEB (collectively with ebikes, the “Products”) in Canada. Purchases outside Canada must be made through the international website (www.biktrix.com) and are subject to the applicable Terms and Conditions contained on that website. By purchasing any Products from BEB, whether online or at our showroom, or by using the Products you thereby agree to these Terms in their entirety.Please read these Terms carefully as they list your obligations and rights and include a requirement that all disputes that you may have under these Terms be taken to arbitration, instead of a jury trial or class action.
These Terms apply to your purchase of the Products and use of the ebikes. Other interactions that you have with BEB are subject to other agreements, including the:
A copy of these Terms and all other documents which apply to your purchase of Products are available for you to read on our website.
In the event you are purchasing an ebike
BEB will send you an email confirming our receipt of your order. BEB has accepted your order upon shipment of the ebike. We reserve the right at any time, even after we send you a confirmation email, to decline or cancel your order or to limit order quantities for any reason, including errors or suspected fraud.
From time to time, in its sole discretion, BEB may promote special offers, codes or referral programs for certain sales or product launches. Special offers, codes, and referral programs may not be combined and BEB reserves the right to end or pause all such offers, codes, or programs at any time.
To qualify for a Referral Reward, the referred person must
Referring customers will receive a Referral Reward after the referral is confirmed and the referral credit is approved by a customer service member. Customers are limited to referring two (2) people per household. Referring customers may only earn one (1) referral credit per referred person. In the event a referred person returns a purchased Product and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing www.Biktrix.com account under an alternate email address.
Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of
Referral credit cannot be applied to previous purchases and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.
Orders may quality for FREE shipping or a flat rate may be charged. Actual shipping cost is auto-calculated aat the time of the checkout with delivery address. Products excluded from the flat rate shipping and free shipping offer are: Batteries. Palletized freight orders are subject to additional fees.
A. Cancellations
B. Refunds
A. General Policy
B. Non-returnable/non-refundable Items
C. Returns within fourteen (14) days of delivery (for E-Bikes only)
D. Process for returning an E-bike or parts with Return Label
E. Process for returning an E-bike or parts WITHOUT Return Label:
1. Biktrix Merchandise and Helmets:
No returns, refunds, or exchanges would be accepted for merchandise/wearables sold through our website or showrooms.
2. Accessories:
No returns, refunds, or exchanges would be accepted for Accessories sold through our website or showrooms.
3. Wheelsets, Controllers, Displays, T4 Cables, Sensors or any Bike Parts thereof:
No returns, refunds, or exchanges would be accepted for these sold through our website or showrooms.
4. Bikes:
All bikes can be returned based on the guidelines in the E-Bikes Returns section.
All demo and clearance sales are FINAL . No Returns would be accepted on these.
Bikes Acquired via the Indiegogo Campaign are Non-Returnable and Non-Refundable. No Exceptions would be allowed under any circumstances. (see the section titled Terms & Conditions for Bikes Acquired via the Indiegogo Campaign for more info)
All returns and deductions would be at the sole discretion of BEB
Range: Please note that information regarding the expected range on a single charge on one of our e-bikes is an estimate, not a guarantee. There are many factors that contribute to the actual, real-world range for an e-bike battery such as the age of the battery, temperature, level of assist, speed, payload, and terrain. Depending on these various conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
Parts/ Components: BEB reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet BEB’s strict standards.
Pictures: All pictures are for representational purposes only. The actual product may vary slightly in terms of colour, appearance, decals or accessories as shown in the pictures.
Specifications & Geometry: While BEB takes utmost care to deliver authentic information in the Specifications & Geometry Table, BEB cannot guarantee the accuracy of the information at all times. If you have a necessity/ condition for an exact component, please contact our CX Team through this form.
Pricing: All prices are subject to change without notice, we do not price match or offer rainchecks on our products.
Discounts & Coupons: BEB reserves the right to withdraw any Coupon/ Discount/ Promotional offer without notice. Discounts and Coupons may not be available to stack on a single order.
Alterations: Any alterations, modifications, or other changes made by you to an e-bike following your purchase that affect the safety, operation, or mechanics of the e-bike shall void the Limited Warranty and shall be at your sole risk of harm.
*Forms submitted beyond business hours would be processed within the next 8-16 business hours.Our website is powered by Shopify and all payments made by you to BEB are processed through Shopify’s payment portal. Payments may be declined or returned to you, in BEB’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanism will be charged upon approval by BEB, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.
WE ARE ONLY LIABLE TO YOU FOR LOSSES WHICH YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE. OUR LIABILITY FOR SUCH LOSSES SHALL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR:
YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.
We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY BEB, INCLUDING BUT NOT LIMITED TO THE EBIKES, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. BEB AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.
IN PARTICULAR, BEB, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY:
---------
Warranty Clauses/ conditions/ situations not covered under these terms of service would be subject to the discretion of BEB.
Applicable Warranties on all bikes except when explicitly mentioned otherwise on your order:
|
Motor |
1 Year |
|
Battery |
1 Year** |
|
Conversion Kit |
6 Months |
|
Other Electronic/ Electrical Components |
1 Year |
|
Rigid Bike Frames |
Lifetime limited |
|
Full Suspension Bike Frames |
Front Triangle 3 Years - Rear Triangle 1 Year* |
|
Carbon Fiber Frames |
2 Years Limited |
|
Forks, Mid-Suspensions |
1 Year Limited |
|
Suspension Parts (Bushings Pivot Bearings, Link Plates, Bolts, etc.) |
1 Year Limited |
|
Drivetrain Components (Chain, Cassette, Derailleur, Shifter, Chain Ring, etc.) |
1 Year Limited, does not include wear and tear. |
|
Freewheel/ freehub |
Warranty at the discretion of BEB. |
|
Paint and Decals |
1 Year Limited |
*Cosmetic appearance, color match and size not guaranteed with the replacement.
Lifetime limited warranty for frames do not cover frame breakages caused due to misuse/abuse including overload by the user. Our warranty only covers manufacturing defects as determined by BEB.
**Excludes listings that have a separate warranty mentioned under their description.
No warranty except for out of the box defects/ damages within the first 14 Days of delivery on:
No warranty on:
Warranty Transfer:
Unless explicitly authorized by BEB, all warranties are non-transferable and applicable only to the first owner of the product.
International Warranty Terms and Conditions
This is applicable to the customers who own BEB Products and reside in the following regions; Also applicable to the customers who relocated to these regions after making their purchase.
Alaska, Hawaii, US Virgin Islands.
Nunavut, Northwest Territories, Prince Edward Island, Yukon.
All parts, components, and accessories would be covered under warranty as per the Standard Warranty and Terms of Service along with the following conditions.
------------
Terms & Conditions for Bikes Acquired via the Indiegogo Campaign
The following terms and conditions are applicable to all the products (including but not limited to Bikes, upgraded parts, Accessories, and Batteries) obtained via the Indiegogo Website or via a custom invoice from one of BEB’s agents for the same amount as the Indiegogo Website.
The Indiegogo Philosophy
Indiegogo is a crowdfunding platform and hence the products are not bought but backed by contributors. The relationship between people and BEB on the Indiegogo platform is of a Backer/ Contributor and an Entrepreneurial Project.
The Following exceptions would be applicable to the products shipped under the Indiegogo Campaign in addition to the existing Terms of Service as enumerated on this page.
Returning the Bike
All products acquired under the Indiegogo Campaign are Non-Returnable and Non-Refundable. No Exceptions would be allowed under any circumstances.
Reimbursements
All reimbursements would be at the discretion of BEB, however, no cash refunds or direct deposit refunds/ reimbursements would be issued to the Indiegogo Contributors in case of warranty issues. In lieu of BEB pre-authorized warranty expenses, BEB will issue store credits equal to the amount as pre-authorized before the commencement of the warranty expense.
Replacements
In cases where a replacement part is sent to fix an issue on the bike, BEB will not be liable to cover the cost for the removal and installation of the replacement parts.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BEB OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF BEB, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of BEB. You agree to release, waive, defend, indemnify, and hold BEB and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from:
BEB reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with BEB in asserting any available defenses.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AMERICAN ARBITRATION ASSOCIATION’S COMPREHENSIVE ARBITRATION RULES. YOU AND BEB AGREE TO RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WHICH MEANS YOU AND BEB WAIVE ANY RIGHT TO LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION, A REPRESENTATIVE ACTION, A CONSOLIDATED ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
BEB will provide all notices (including legal process) that BEB is required to give by any lawful method, including by making notice available through the Site or by sending it to any e-mail or mailing address that you provide to BEB. You acknowledge that if you do not provide BEB with current and accurate contact information, BEB may not be able to contact you. You agree to send BEB notice by mailing it to:
Biktrix Enterprises Inc. Legal Department, 632 Ave N S, Saskatoon, SK, S7M 2N7, Canada
These Terms and any disputes between you and BEB will be governed by the laws of the Province of Saskatchewan, without regard to conflicts of laws.
Section titles are only for convenience and have no legal or contractual significance. Any list of examples following “including” or “e.g.,” is illustrative and not exhaustive, unless qualified by terms like “only” or “solely.” BEB’s failure to act with respect to a breach by you or others does not waive its rights to act with respect to subsequent or similar breaches. A waiver will only be binding on BEB if it is in a written document signed by BEB. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect. You and BEB intend that the provisions of these Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and BEB agree that if any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable, which may include its deletion. BEB may assign its rights and delegate its obligations under these Terms, in whole or in part, at any time with or without notice to you, and these Terms will be binding upon and inure to the benefit of BEB’s successors and assigns. BEB shall have the right to assign these Terms, at its sole discretion, without notice to you. You may not assign, transfer or sublicense your rights (if any). These Terms (including any incorporated terms) and any Additional Terms constitute the entire agreement between you and BEB with respect to the Site. Both you and BEB warrant to each other that, in entering this agreement, neither BEB nor you have relied on nor will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms (including any incorporated terms) and any Additional Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and BEB, or BEB’s successors and assigns, will have any right to enforce these Terms.
-------------------------
Refunds/ Reimbursements
All refunds/ reimbursements are at the sole discretion of BEB and to the original mode of payment only. In case the original payment mode has changed/ disabled it is the responsibility of the customer to inform BEB about the same as early as possible. Failure to do so may result in a ‘lost’ or suspended transaction and under no circumstances can BEB be held liable for the misplaced transaction or asked for a repeat of a refund to another payment mode. In such cases, the onus is on the customer to contact the relevant financial institution and secure the transaction.
While we take all measures to process the approved refunds as soon as possible, there are delays sometimes at the financial merchant’s interface, BEB cannot be held responsible for delays in the processing of refunds/ reimbursements and the inconvenience/ loss caused due to it.
Paypal:
The original transaction fee of 3.5% is non-refundable on Paypal.
Beyond 60 Days of payment all refunds/ reimbursements would be in the form of Store Credits.
No Reimbursements on:
The maximum liability for a refund including all warranty and return for refund claims combined, whether separate or concurrent cannot exceed the initial purchase price of the product.
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that oftentimes when you call/email customer support, it is because something has gone wrong or there is an issue with your purchase (which is the worst!). We also understand that these potential issues cause frustration and sometimes anger; however, we will NOT tolerate rude/vulgar language or sexual innuendos/ hints/ comments towards our staff. We will offer a warning if this occurs, after which we do reserve the right to refuse service, terminate your account, issue refunds, void warranties, or cancel orders, each at our sole discretion. If this decision is made it is final and cannot be undone.
Abuse:
Biktrix Inc. considers all its customers and clients extremely valuable, but our employees are invaluable to us. We expect all our customers and clients to behave in a civilized manner with our employees, agents, support staff, showroom personnel, and dealers and treat them with RESPECT at all times. In case of a grievance, the respective issue must be brought to the attention of the support team in a respectful way while communicating on any channel. We understand that oftentimes certain situations can cause anger and frustration to get the better of a human being, however, we will not condone such behaviour irrespective of the circumstances.
Swearing or profanity is strictly prohibited on all forms of messaging and such clients would be blocked permanently if they fail to comply after a written warning has been issued to them. Biktrix Inc. adopts a ‘Zero-Tolerance’ policy against any form of verbal/ non-verbal/ physical/ mental/ emotional/ direct/ in-direct/ racial abuse/ harassment/ bullying or slandering towards any personnel of Biktrix Inc. We reserve the right to irrevocably decide to terminate accounts, reject service, cancel orders, discontinue our relationship under such cases including forfeiture of the remaining warranty at our discretion.
In instances where the bike needs to be serviced at a Local Bike Shop, the customer must procure a pre-authorization from BEB to proceed ahead with the warranty claims. Failure to secure a pre-authorization may result in the rejection of the warranty claim made for such works.
Pre- Authorization: Before proceeding with service at a Local Bike Shop, BEB will issue a pre-authorization for an appropriate amount based on the nature of the work that needs to be carried out on the bike.
In cases where the customer receives an estimate from the Local Bike Shop that is more than the pre-authorized amount. It is the responsibility of the customer to secure a revised pre-authorization. Failure to do this excludes BEB from any liability to compensate for the invoice beyond the pre-authorization.
If the customer willfully proceeds with the repair work that costs more than the pre-authorized amount, BEB is liable to only compensate the customer for the amount that was pre-authorized and will not cover the entire amount on the Invoice of the Work.
Diagnostics: In certain cases, BEB will pre-authorize an amount for our customer to take their bike to a local bike shop for diagnostics of the issue. This is intended as a fault-finding process, to have an experienced bike mechanic look at the bike and provide insight into the issue and repair options and to provide a quote for the actual work to fix the problem.
If the bike shop proceeds with the actual work when we have only pre-authorized for diagnostics, then the customer should not assume that BEB will reimburse them for the warranty claim. In such cases, the reimbursement of the warranty claim and the amount of refund would be at the sole discretion of BEB .
Reimbursement for work: Once the job is completed the customer must send us a copy of the invoice and BEB will reimburse/ refund the customer via the original payment method that was used to purchase the bike.
In case the customer wants BEB to pay the bike shop directly, this would need an additional 5 business days to process the payment on BEB’s end. The payments can be made via electronic means only.
Coordination: If the local bike shop requires the customer to leave the bike at a local bike shop for a certain number of days it is the responsibility of the customer to coordinate with the bike shop and seek information regarding the progress of the work on the bike. BEB agents may communicate with the Bike Shop via Telephone and emails during regular BEB business hours, however, it is the owner’s responsibility to be part of all types of communication between the Bike Shop and BEB. Under no circumstances BEB or one of our agents can be held responsible for the job that is done at a Local Bike Shop. In the instance that the local bike shop needs parts that are specifically available from BEB, they need to send a request for these through the original owner of the bike. BEB will not accept parts requests received from the local bike shop directly.
It is the responsibility of the customer to be looped into the proceedings at the local bike shop and to ensure that any emails regarding the work must have relevant people CC'd for transparent communication. BEB cannot be held responsible for delays at the local bike shop for any reason whatsoever.
Storage Fees: Some bike shops may charge storage fees on bikes that are waiting for parts/ troubleshooting purposes or any similar reason thereof. In cases like these, the customer must pay for the storage fee or take the bike back until such time that the parts have been received and the local bike shop is able to commence work on the bike. BEB will not cover the Storage Fee at Bike Shops.
If you have any questions or comments regarding these Terms, you may contact BEB by any of the methods available on our website at www.Biktrix.com or by mail at the following address:
Biktrix, 1120 17th St W, Saskatoon, SK, S7M 3Y3, Canada; ATTN: Legal Department.
The following terms are an addendum to the standard terms listed above and are applicable to all products (including but not limited to eBikes, upgraded parts, Accessories, and Batteries) purchased under the Juggernaut XD eBike Series.
Unless explicitly specified under the product description, all models under the Juggernaut XD eBike series may be limited from future upgrades, and technological improvements, including mechanical, electronics or software and compatibility of parts/ accessories. Any future changes/ modifications would be applicable at the sole discretion of BEB.
Shipping
The first batches are limited to shipping within Canada and the US only. Additional shipping charges may apply to certain geographical locations, as stated in Shipping Section 4.
All shipping estimates listed (if any) are for ‘In-stock and shipping’ listed base configurations and are subject to change without notice depending upon the configuration selected at the time of placing the order and logistical circumstances.
eBikes ordered with a custom powder coat choice will add an additional 2-4 weeks of processing time to the order.
No changes to the order of any kind, (including but not limited to addition/ removal of accessories and upgrades, or changes to colour or frames style, etc.) will be permitted once the payment has been made.
Warranty
Standard Warranty applicable for manufacturing defects as listed in Section 12 of the Main Terms of Service
BEB reserves the right to provide replacement parts that may not be of the exact same type/ style/ colour/ design/ model.BEB reserves the right to determine the manufacturing defect and warranty applicability on a part/ product in case of a failure.
All support/ assembly instructions for our products are available on our Help Center, any failure to comply with the relevant recommendations does not absolve an operator from a user error.BEB requests that Biktrix customer support be your first point of contact for any possible bike issue/warranty request.
Right of Return, Cancellation & Refunds
In addition to the standard Terms listed under Sections 6, 7 & 8 the following would be applicable.The custom paint/ powder coating fee is non-refundable.
If the bike box has been disposed of, BEB will not provide or cover the charges for a replacement bike box in case of a return.
During the warranty period if at any stage the customer requests a return for a refund for any reason including but not limited to eBike fit/ design/ buyer remorse/ product malfunction/ repeated failures/ defect or shipping/ paint damage, etc. such requests would be subject to the standard terms of service as listed under Section 6, 7 & 8.
BEB reserves the right to provide a shipping label for any product that needs to be returned for service/ refund.
