Contact Us

Need a hand with your order or Bike purchase? Let one of our amazing experts help you out today!

COVID-19 UPDATES

Expect bike shipment delays of 2 weeks due to COVID-19 related logistics delays. Our Customer Experience team is handling a higher volume of messages than usual. Please rest assured that we'll be in touch as soon as we can. We address all issues in sequence, and just one message is all it takes.

CX Phone Support Hours: 9:00 am to 5:00 pm CST. Our online chats are available 24/7.

Shipping and delivery delays are expected due to delays in worldwide supply chain logistics.

Visit Our Support Center

CUSTOMER SUPPORT

Phone Number:

+1-866-BIKTRIX

Live chat:

Connect with us through live chat in the bottom left corner of your screen

Online Support Hours::

Monday-Friday: 9am - 5pm (Central time)

SASKATOON SHOWROOM

Address:

640 Broadway Ave #1A, Saskatoon, SK S7N 1A9

Phone Number:

1-866-245-8749

Hours:

  • Monday: CLOSED
  • Tuesday: 11:00am - 5:30pm
  • Wednesday: 11:00am - 5:30pm
  • Thursday: 11:00am - 5:30pm
  • Friday: 9:30am - 5:30pm
  • Saturday: 9:30am - 5:30pm
  • Sunday: CLOSED

VANCOUVER SHOWROOM

Address:

2865 W Broadway, Vancouver, BC V6K 2G6

Phone Number:

(778) 915-8749

Hours:

  • Monday: CLOSED
  • Tuesday: CLOSED
  • Wednesday: 11am - 6pm
  • Thursday: 11am - 6pm
  • Friday: 11am - 6pm
  • Saturday: 11am - 6pm
  • Sunday: 11am - 6pm

KELOWNA SHOWROOM

Address:

1963 Harvey Avenue, Kelowna, BC V1Y 6G5

Phone Number:

(236) 970-6101

Hours:

  • Monday: CLOSED
  • Tuesday: 10am - 5:30pm
  • Wednesday: 10am - 5:30pm
  • Thursday: 10am - 5:30pm
  • Friday: 10am - 5:30pm
  • Saturday: 10am - 5:30pm
  • Sunday: CLOSED

TRY OUT OUR BIKES

Test ride our famous eBikes at one of our Elite Dealers across the United States and Canada.

Our network of electric bike dealers offers a wide selection of Biktrix products & the highest level of customer care.

SEE ALL OUR DEALERS