Freedom from worries
Spend more time riding and less at bike shops. Get your eBike parts straight from us! If the original is not available we will find an equivalent or refund you for it.
New
BiktrixCare+ Is here to help!
Now you can stay covered beyond your standard warranty through BiktrixCare+
multiple plans. ultimate coverage.
Every Biktrix eBike comes with a limited warranty Standard Coverage at the time of purchase. With BiktrixCare+, you can have peace of mind and extend your base coverage with add additional features, such as parts support and transferability. For more information, please check the listing below and the pricing for each plan.
Standard
$0
Standard Warranty that is included for all our eBikes for basic coverage
- Battery & Charger
- Cables, Wiring, Electronic Sensors
- Front and Rear Suspensions
- Motor* & Controller
- Brakes
Plus
$199
Standard + 1 Additional YearEnhance your coverage to keep your ride cruising.
- Everything in Standard
- Refundable**
Gold
$349
Standard + 2 Additional YearsThe Ultimate coverage for your eBike, for complete peace of mind.
- Everything in Plus
- eBike Frame
- Transferable
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100% Safe Investment
Unsatisfied with your purchase? No problem! Just contact us within 14 days of delivery and we will refund you the entire amount for the BikrixCare+ when you return your eBike.
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Do you have any questions?
How do I purchase BiktrixCare+?
You can purchase a BiktrixCare+ Plan at the time of buying your eBike from the list of customization options. However, if you decide to buy a plan after receiving the eBike please contact us within 30 days from the date of delivery.
Can I return BiktrixCare+?
The plan alone cannot be cancelled or refunded once the bike has been shipped. If the bike is returned within the first 14-day return window, 100% of the amount paid for the plan would be refunded. No refunds or cancellations are allowed after 14 days of delivery.
How do I know which product has BiktrixCare+?
BiktrixCare+ is available for purchase with all eBikes sold through Biktrix websites, exclusive showrooms and authorized dealerships.
What is all covered with BiktrixCare+?
Basic inclusions are as per the table above. For detailed Terms of Purchase click here.
Is BiktrixCare+ transferable?
Only the BiktrixCare+ Gold plan is transferable once from the original buyer to another person (subject to Biktrix Electric Bikes being notified about the transfer of ownership).
What happens if I return an eBike for an exchange?
If you decide to exchange your eBike within the first 14 days of delivery we will transfer the plan to your new purchase.
When does BiktrixCare+ begin?
The extended warranty starts the day following the end of the standard warranty.
How do I activate my BiktrixCare+ Plan?
To activate your plan, please register your product by visiting our USP here.