Awesome service Battery was replaced immediately

price was fine for the part, but for something the size of a bottle cap the shipping was absurd.

Out standing service and advice from the Biktrix Team
Thxs

Overall we love these! There have been a few minor parts that needed replacement, but nothing that couldn't be fixed easily on our own. Customer service and support has been hands down GREAT! They've taken care of such issues with ease, and sent parts out ASAP. Again, the parts were minimal.
The bikes are alot of fun, great range of speed, and we love the fat tires that work well where a mountain e-bike would not (ie: sand). A good price point too. We hope to have these for years to come.

My problem with the knob was installation I held the knob. Well I was tightening the screw and I think that was the wrong procedure because a couple months later it shattered the knob that is. I learned on the second try to just let it turn as I tightened it.

Be careful on how much you turn the knob. Knob will rotate on square metal pin and crack plastic knob. There’s some play in the knobs connection to the lock.