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Customer Reviews

Based on 12 reviews
75%
(9)
0%
(0)
25%
(3)
0%
(0)
0%
(0)
J
James Bell
Broken Top of Battery

New piece shipped free of charge based on warranty and I had a local battery technician install it. Thanks for the great support as always!

V
Victor Kuliska
Warranty replacement.

Fast service. Good video help in no power diagnostics.

R
Rick
Fender support

Fender support bolt fell out, I ordered a replacement, it arrived in 3 days. Good service, sending out the correct part.

C
Chaz Stafford

Custom/Consumable Item

g
grant s
Tektro quad piston brakes.

These brakes seem great. I wish I had purchased them initially. It seems like a luxury but really they are a necessity w a bike this heavy.

m
matthew Shaw

I was very happy with your customer service. I got everything I needed in my questions answered.

S
S018YH01879 WATTS
Hydraulic brakes

Hydraulic brakes arrived quickly and even included extra tubing for different routing options.
Price was reasonable and are a tremendous improvement over mechanical brakes. Installation by local bike shop was straight forward. Did require extra effort to route through frame.

C
Charles Crimmel
A long list of problems

I like my bike but it has been a long road of issues. Upon arrival the head light was damage, The tire tube was bad, It was almost impossible to install the new tub in the tier and attach to the rim, The main bite battery was not wired , had to do this myself, last was the issue with the real wheel staying on. I hope this ends with the parts you sent me that will keep the real wheel from rotating.

N
Norval Goe
Bafang m620 motor repair / battery replaced

Lost my Pedal assist and 2nd battery no longer charging. Needed to return battery which was replaced with new under warranty. Motor needed to be returned for repair. Plus new umbilical cord, display replacement because of broken connectors. Return received within 3 weeks. Re-routing umbilical cord thru protected cabling area inside frame was very tight and needed repeated attempts. Wish interior cable cover plate was removal. Now back to riding and everything working well.