I ordered a replacement battery, but Biktrix did not proper package the battery and it broke out of the box and was lost in transit.
I never received the battery and I have filed a dispute with PayPal for a refund.
I am still waiting to receive my refund.
Just received my second battery, a 48 v x 21 amp addition to the 52 v 17.5 amp I bought with my bike last June. The purpose is to avoid range anxiety. I took out the bike on a 35° day to try it out. After 20 miles, the 48 v battery said it was done and I skedaddled home. But after I brought the battery inside to warm up, I still had 3 dots on the battery indicator, not the one. So, don';t really know the range yet. I can get 30 miles on the 52 v. So I am hoping to get at least 40 miles from a 21 amp battery. We will see. Once I have broken in the battery [taking it down to at least 40% then recharging for the first few times] and begin riding in warmer weather, we will see how this battery does. In the meantime, I am very happy having a spare. If I'd waited until later in 2020, I definitely would have bought a step-through duo. I want to never have to worry about range ever again. Now that we have our COVID vaccines, my wife and I are ready to go [Yes, she has a backup battery for her Evelo bike]. Yeah 2021!
Best money I’ve ever spent on anything!
Still awaiting delivery....
Biktrix Rox! From soup to nuts, everything about this order has been great. The battery is awesome and really extends my reach. Keep up the great work.
Thanks for the great service in sending me my back up battery!
battery seems of good quality,however i'm not using it yet until original battery dies
Great, I can feel the difference,add 3 mpr to the bike. Different charger was the only surprise.
Haven't used it yet but am looking forward to it.