Memphis, the birthplace of the Blues, home of Graceland, and a main FedEx Shipping depot for international shipments.
It’s the latter that we are having some trouble with.
In our previous blog post-dated Jan 7, 2022, we talked about shipping delays due to the weather, Covid-19 and FedEx backlog in Memphis. At the time of writing that post, we had said delays were on track to be resolved by Monday, Jan 10.
In light of some new information, we, unfortunately, need to revise and update that timeline. The Memphis delay situation is ongoing and as such, all of our US shipments are currently on hold.
If you placed your order between Dec 24 and Jan 12, this delay may affect you.
Some customers may have already received their tracking information from us, these are sent out when the shipping label is created (meaning your bike is on the shipping dock ready to go), but will not have seen any updates to it. This is because it updates when it is scanned by the FedEx driver at pick up and at the various FedEx stations along the way. We are currently anticipating pick-ups to resume later this week/early next week.
Some orders left prior to the delay taking hold, but are now on hold in transit somewhere between our shipping dock and the Memphis depot. These will continue to be held at the FedEx Station they made it to until such time as the Memphis situation is under control and FedEx starts moving shipments again.
The FedEx Website gave the following update:
January 12, 2022
FedEx is closely monitoring developments related to the COVID-19 Omicron variant and severe weather conditions across the country that are impacting our staffing and operations. As the health and safety of our team members is our top priority, we are implementing contingency plans and adjusting our operations to the best of our ability in order to continue providing the best possible service to our customers given these challenging times. Volume currently moving through the network will be prioritized for processing. For the most up-to-date information on your shipment, we encourage you to continue visiting fedex.com to use our self-service online tracking tool, sign up for tracking notifications, or review the tracking terms, and delivery status definitions.
We are continuing to monitor the situation and will do our best to keep folks up to date on possible shipping delays.
Thank you all for your continued patience and understanding.