Hello Biktrix Family,
In our efforts to keep folks in the loop in regards to the ongoing FedEx / Memphis shipping situation, we have the following to share.
As we have discussed in our previous posts (Jan 12 and Jan 7), severe weather, a surge in Omicron Covid cases and the resulting short-staffing across FedEx are continuing to cause havoc with U.S shipping and fulfillment. Specifically of bike orders which we ship by air, as they all need to pass through the Memphis Fed Ex hub.
As such, our US Shipments continue to be on hold. Our Logistics team is working to find alternative shipping arrangements where possible. We will continue to keep you up to date as they work on these plans.
If you placed your order between Dec 21 and Jan 18, or pre-ordered the Juggernaut Ultra Beast, this delay may affect you in one of the following ways:
1)You received your tracking link, but it hasn't been updated
Some customers may have already received their tracking information from us, these are sent out when the shipping label is created (meaning your bike is on the shipping dock ready to go), but will not have seen any updates to it. This is because it updates when it is scanned by the FedEx driver at pick up and at the various FedEx stations along the way. As these have yet to be picked up, our Logistics team is exploring alternative shipping options in order to get them rolling to their destinations.
2) Your order shipped but appears to be stuck.
Some orders left prior to the delay taking hold, but are now on hold in transit somewhere between our shipping dock and the Memphis depot. These will continue to be held at the FedEx Station they made it to until such time as the Memphis situation is under control and FedEx starts moving shipments again.
3) You have placed your order, but have not received tracking information yet.
We are getting your bike ready and holding it until shipping is able to resume. As soon as we are able to get US bike orders back on track, yours will be processed for its shipping label with will send you your tracking information.
From the FedEx Service Alerts Page:
January 17, 2022
The accelerated surge of the COVID-19 omicron variant has caused a temporary shortage of available crew members and operational staff in the FedEx Express air network. Further, extreme weather across North America has impacted service into some areas, particularly in British Columbia and the Maritimes. To address these challenges and minimize any delays, we are implementing our contingency plans and flexing our networks. The safety of our team members remains our top priority, and we will continue to adjust operations as necessary during this time to minimize delays.
For the most up-to-date information on your shipment, we encourage you to continue visiting fedex.ca to use our self-service online tracking tool, sign up for tracking notifications, or review the tracking terms, and delivery status definitions
In addition to this, the shipping backlog within Canada is limiting our ability to transfer stock from our Delta, BC facility to Saskatoon where many of our orders are processed. Please see this update from our Canadian website blog:
In an effort to keep our customers informed, we have a shipping update for you. As some may know, we get our stock shipped to us via the international port in Vancouver Canada where everything goes through customs before being transferred to our port warehouse facility in Delta BC.
Once at Delta, we need to move stock inland to our headquarters in Saskatoon SK to complete the fulfillment process.
We are currently experiencing a bit of a delay with our stock making the trip from Delta to Saskatoon, which is in turn cause some shipping delays on some orders.
The trucking industry in Canada has been grappling with a driver shortage over the past several months, making it difficult to book transportation for our stock. We have had a few transfers cancelled last minute on us due to this shortage.
We are working hard to find a workable solution in order to get things back on track, and have been informed that our most recent shipment is now on its way to us!
We know this is not the ideal update. We are working hard to find solutions and get things rolling. We are keeping in touch with our FedEx rep to stay as up-to-date as possible so we can work to find solutions to get shipments back on track. We will continue to keep you updated via the blog and email.
We appreciate your patience and understanding throughout this situation.